TERMS AND CONDITIONS
Please read through our terms and conditions carefully as when you shop with Muay Thai Combat you are bound by them. If you do not agree with any part of the terms and conditions you must not use this web site.
TELEPHONE ORDERS
You can place an order over the phone by calling a member of our sales team on +39 0549905707. Lines are open Monday to Friday 9.00am-5.00pm. If we are unable to take your call please leave a message and a contact number we can call you back on, we aim to reply to messages the same day. Messages received during the weekend will be replied to the following Monday.
METHODS OF PAYMENTS
We accept card payments by Paypal. All online payment details are verified with our staff. The cards we accept are Visa, Visa Electron, Mastercard, Amercian Express.
EXCHANGE RATES
The default currency displayed on our site is EURO €. Ask to our staff to calculate with the current exhange rate of your value.
PRIVACY
Please rest assured your privacy is a priority to us and we will not release any customer information to third parties. By ordering with us you will automatically be added to our e-mail list and will be sent 'e-shots' unless otherwise requested.
DELIVERY
We aim to despatch all orders within the same day if ordered before 12.00pm (Monday to Friday). Orders placed after 12pm or on a Saturday, Sunday or Bank Holiday, will be despatched the next working day.
Items can only be despatched the same day if "in stock". If "not currently in stock but we have stock on order" is stated please allow up to 21 days for delivery, if "out of stock" is stated please contact us for an approximate date when the item will be re-stocked.
All goods sent within the Republic of San Marino are sent by DPD Dynamic Parcel Distribution. You will receive an e-mail with the tracking number to check the status of your shipping.
For larger items check the method of shipping with our staff.
If you are not available at your home address Monday to Friday to sign for your package we advise that you choose a delivery address where someone will be available to sign as once parcels are despatched they can only be delivered to the delivery address stated on your order, if you wish to change the address once your order has been despatched postage costs will have to be paid again by the customer.
If your order is returned to us for failure to collect/sign for, we will unfortunately have to apply a second delivery charge before your order can be dispatched again.
RETURNS & EXCHANGE POLICY
At Muay Thai Combat we want you to be totally happy with everything you purchase from us but if for any reason a Muay Thai Combat product does not meet your expectations, simply return the item(s) to us in its original packaging and unused condition within 14 days of the despatch date. We will then provide you with a merchandise exchange, credit or refund. Please include a cover note along with your customer I.D. number & date of placing order or simply a copy of our original Invoice to you. It is very helpful to us if you indicate what the problem is and whether you require an exchange, credit or refund.
Shipping charges are not refunded. All extra shipping costs for exchanges are to be paid by the customer. We advise that customers send all returns via Royal Mail Recorded Delivery as it is the customers responsability to return items to us and no refund/exchange can be given if we do not receive your return due to it being lost in the post.
Unfortunately we cannot offer refunds on SALE items unless the goods are faulty.
FAULTY GOOD
If you suspect any item/s you receive is faulty please return it to us immediately so the item can be inspected, some items may need to be returned to the manufacturer for inspection and this process can take up to 21 days, if your item/s is found to be faulty we will provide you with an exact exchange, where this is not possible we may offer you a similar product or a refund. Please contact us for the address refund.
Items received after 14 days or items that are not returned in the original condition and packaging cannot be refunded/credited/posted back to the customer.
Please note that we DO NOT accept returns for DVD's, Books, Groin Guards, Mouth Guards or underwear unless the item/s are defective.
You will be contacted by e-mail/telephone to confirm we have received your return and to obtain payment details for the return postage costs if you are exchanging the returned item/s. If you have returned the item/s for a refund we will confirm the amount and date of refund with you. We do not send copy refunds by post, but are quite happy to oblige if you send us a stamped addressed envelope.
We very much look forward to being of service to you!